play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera

Customer reviews of Blackline Motors

At Blackline Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Write a review

Blackline Motors

Blackline Motors
5
4.6

All 260 customer reviews

Powered by


  • 5

    Awful experience

    By Anonymous on 11 March 2024 | Purchase not verified

    Awful company to deal with. Asking basic questions about the car (normal questions such as MOT, recent service, etc) for them to get funny and start swearing at you. Lucky escape tbh after reading other reviews


  • 5

    Horrendous!

    By Jane L on 11 March 2024 | Purchase not verified

    Completely dishonest, unprofessional set-up who think it's ok to sell cars with developing faults at the time of purchase, provide questionable MOT results, and then refuse to accept liability. If only their premises looked like their website conveyed; dilapidated, run down office managed by immoral staff. Avoid at all costs.


  • 5

    Don’t buy from these !

    By Customer C on 26 February 2024 | Purchase not verified

    Shocking experience when i was asking questions about buying a car over the phone and told he didn’t need the reg of my part exchange when asking for a price then rudely laughed and hung up the call ! Terrible customer service very rude

    Reply from Blackline Motors on 11/03/24

    Hi Brad we are sorry about your experience you had with us. The reason we didn't need your part exchange details is because you already sent them to us by email so we didn't need them. I have personally gone back on the recorded calls and no one laughed at you that was just the back ground. I've emailed you personally if you can kindly reach out to us.


  • 5

    DO NOT USE! Couldn't get holding fee back

    By Anonymous on 09 November 2023 | Purchase not verified

    I paid £150 holding fee so they would not sell the car. I told them on the same day as I test drove it that we did not want the car, but yet 2 weeks later, I have not received my money back.

    Reply from Blackline Motors on 09/11/23

    Hi Sorry you have experienced this in our dealership. Can i have the reg of the car you purchased? Please call the office and ask for Alex and your deposit will be returned immediately.


  • 5

    Do not buy from here untrustworthy

    By Rachel H on 09 November 2023 | Purchase not verified

    Do not buy from this place! Purchased a car and within 2 days of having warning lights popped up and it’s in a bad condition. When I was told it’s in good working order when purchasing it. Now I have a car which isn’t drivable and very unsafe to use and they are taking no responsibility for it. Taking advantage of unknown members of the public is the worst! You should be ashamed

    Reply from Blackline Motors on 09/11/23

    Hi Rachel we have called you a number of times to resolve this and we have had no response back from you. Please call the office and ask for Alex. We will get this resolved for you asap.


  • 5

    Outstanding Customer Service

    By Derrick C on 17 July 2022 | Purchase not verified

    These Guys are fantastic I flew down from Inverness to Manchester to collect my new car from them, they sorted transport from the airport to the dealership supplied refreshments on arrival, they have a great selection of cars I am delighted with my purchase give these guys a try you will not be disappointed


  • 5

    By Anonymous on 19 June 2022 | Purchase not verified

    Very friendly and helpful staff , I am happy with the car we purchased . Thank you 😊


  • 5

    By Luke D on 31 March 2022 | Purchase not verified

    Spot on service any issues I had they rectified immediately. Very happy would reccommend

    Reply from Blackline Motors on 05/04/22

    Hi Luke, Thank you for taking the time to leave a five-star review. Our team here at BM are committed to providing high-quality customer service, and we’re thrilled to hear that we made a great impression on you. We hope to see you again here at BM. Many Thanks!


  • 5

    5 Star rating

    By Kodjo K on 22 March 2022 | Purchase not verified

    Very and extremely honest service. I was assisted by Matthew for my purchase and service. He was very passionate,enthusiastic about the cars, attentive to my preferences... I finally decided to Good for a Audi excellent drive...Keep the great Job Matthew!!!


  • 5

    By Anonymous on 11 February 2022 | Purchase not verified

    Absolutely fantastic service. Matthew went above and beyond on valeting and making sure everything was correct. Also a very smooth and fast transactions to complete on our fantastic car!

    Reply from Blackline Motors on 05/04/22

    Hi, Thank you for posting your positive review. At BM we value your time and always strive to provide fast and efficient service to all our customers. We wish you well in your new car and hope to see you again in the future. Many Thanks!


Blackline Motors